My order hasn’t arrived yet, and my dog is acting like he’s never been fed, please help!

Due to the current situation, there can unfortunately be some delays with the couriers. If your order hasn’t arrived within 3 days of it being sent with a courier, please contact us and we can contact the courier.

It can take us a couple of working days to pack and send your ordering, depending on when it was placed (orders after 3pm on a Saturday will be done when we reopen on a Tuesday, for example) so please bear this in mind when calculating delivery days.

If your order hasn’t arrived within 7 working days, and the courier doesn’t have any tracking info, then we can either resend the item where possible, or offer a refund.