This website is owned and maintained by Pete’s Natural Dog Shop

By using this website and all features, you indicate and agree that you accept all policies and terms & conditions, and that you as the customer/user do so at your own risk. If you do not agree to any terms or policies, then please refrain from using our website and any features we offer via our website/s and platforms. By proceeding you do so at your own risk and take responsibility for everything you do.

We have right to withdraw access without refund if money is paid at any time, without notice if we feel there has been a breach of use or terms for any reason/s.

You must not pass your login information to anyone or third parties or party.

1. Our contract together

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

2. Your Order

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

3. Our websites content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only. Please note that all colours of products are as accurate as possible, but different screen settings may show colours differently. 

4. Using our website

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

5. Available items/our stock

All orders are subject to acceptance and availability. There can be a cross-over and a small delay between items selling in store and online before stock is updated online. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to have an alternative of similar value or to cancel your order.

6. Mistakes

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

7. Our pricing

The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

8. Payments

We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment or address details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

9. Delivery

Delivery charges vary according to the type of goods ordered.

10. Delivery

10.1. Our delivery charges are set out on website, all Delivery and Returns are on our website.

10.2 We offer free local delivery within 10 miles of our store (NP4 6LR) on orders over £30. Any orders £29.99 and under may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Please check with us before ordering to see if we can deliver to you or whether it would be via a third party courier.

10.3 Orders outside of our local delivery area but within the UK, will be sent via a third party courier such as Royal Mail. Postage is free on orders of £30 or over and will be sent via 2nd class as standard. Any orders £29.99 and under will incur a postage charge which will be dependent on the size of the order and will be shown at checkout. 

10.4 There may be delays with items sent via a third party courier, for reasons such as weather, traffic incidents and the current Covid-19 pandemic. Please allow 7 working days for parcels to arrive before contacting us. We will then contact the courier for an update after this point. If the parcel has been confirmed lost or damaged from the courier, we will then offer a replacement where possible, or a refund. 

10.5 Please note that there are some areas where we cannot deliver to, or will require additional delivery charges to those stated, we will contact you with the necessary information and payment details via email, if you do not wish to proceed, we can cancel the order at this point with a full refund.

10.6 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

10.7 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.

11. Returns & Refund Policy

11.1 If you have any problems with your order or any of the items are unsatisfactory, please get in touch with us at We will do our best to deal with your problem efficiently. 

11.2 We are unable to accept returns on frozen, raw and perishable goods (such as treats and chews) as these are exempt from the right to return. This does not apply to faulty goods.

11.3 Refunds are available for any non-frozen / non-perishable goods within up to 14 days of purchase, and you must return the goods within 14 days of requesting a refund, complete with the original packaging to us at your own expense.

11.4 It is your responsibility to take reasonable care of the goods before they are returned to us. Goods must be packaged adequately to protect against damage and arrive in a saleable condition. If there is any damage or deterioration evident, we will change you for the reduction in value.

11.5 In the case that the full order is returned to us, all monies paid to us by you including any postage / carriage, will be refunded within 14 days of receiving the item, less any costs due under this contract.

11.6 This refund policy does not affect your legal rights – for example, if goods are faulty or inaccurately described. 

12 Faulty Goods (purchased online or in-store)

12.1 If there is a problem with the goods you have purchased, please notify us by email or in writing providing details of the problem within 7 days of delivery. Please provide us with a digital photograph of the problem. We will deal with the matter in accordance with your legal rights.

12.2 We will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.

12.3 If the item is no longer available, we will offer an alternative. In this instance you will have the option of a refund or exchange.

12.4 If faulty goods have not previously been returned to us you are responsible for their disposal.

13. Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier, then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.

14. Cancellation

14.1 Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order and perishable items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

14.2 Should you wish to cancel your order, you can notify us in writing by any durable medium (for example letter sent by post, fax or e-mail).

14.3 You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order), newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.

14.4 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

14.5 Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.

14.6 We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation)

15. Cancellation by Pete’s Natural Dog Shop

15.1 We reserve the right not to process your order if:

15.1.1 We have insufficient stock to deliver the goods you have ordered;

15.1.2 We do not deliver to your area; 

15.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

15.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

16. Liability

16.1 Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 12), we will provide you with a full refund.

16.2 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

16.3 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

16.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

16.5 Not withstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Sale of Goods Act 1979 (as amended)) relating to faulty and/or misdescribed goods.

17. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at (insert postal address) and all notices from us to you will be displayed on our website from time to time.

18. Changes to notices and our website

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

19. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

20. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.